Hospitality Services Industry
Seldom can it be said that an industry can be so complex and can be influenced by such an array of risks with such a high level of consequence as the hospitality industry Hotels and guest lodges, in particular, virtually stand on their own when one looks at a business operation and crime related risks. On-going thefts from the various departments such as food and beverage, housekeeping, maintenance, etc. poses unique challenges to hotel management. Only with surveillance are going to make real in-roads into preventing theft activities.
Our Consultants’ have in the hotel industry extensive knowledge in the types of criminal and malpractice activity that takes place in a hotel. Added to this, is our complete understanding of labour law and guest relations.
Hotels are generally regarded as public places with ‘open’ areas such as foyer’s, bars and restaurants, which by their very nature can attract criminal elements. Credit card syndicates, prostitution, narcotics, baggage thieves, black market traders, etc. are just some of the criminal profiles who choose to make hotels their ‘hunting ground’.
Internal threats committed by hotel staff are also major problems in this industry. Our experienced undercover surveillance controllers and analytic systems are in great demand due directly to these crimes. Surveillance in theft of linen, guests’ items, food, liquor, etc. forms just a part of the surveillance brief. Operating and productivity related problems are other major areas of focus that our surveillance will offer clues as to what is happening around you in reality.
VIRTUAL GUEST EXPERIENCE
In a hyper-competitive environment, service standards and client experience is critical to your hotel. The feedback you receive, therefore, is more important than ever! So, why rely on out-dated feedback programs such as “Mystery Guest”?
Surveillance has revolutionised the way our clients get insight into how guests experience their time at the clients’ hotel.
Virtual experience is the process by which our teams video and record each and every aspect and interaction with your employees and services. Not only does this provide you with the most comprehensive feedback available, but also gives you a training tool that can be used to show your employees where they went wrong or right. There is no mystery guest program that can offer this level of benefits.